Tag Archives: helpdesk

4K Resolution in Autodesk Products

By Darin Green Recently, a large number of Autodesk users have experienced display issues with their Autodesk applications when viewing on a high-resolution display monitor. High resolution monitors can cause many applications to look a little funny or even prevent users from being able to select certain buttons and other controls due to the scaling of dialog boxes. Here is

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Autodesk Revit 2019.2.1 Release Update

Autodesk recently uploaded the Revit 2019.2.1 update, bringing new capabilities to help users create, optimize, and connect. The update also resolves the following issues reported in previous versions: Resolved an issue that prevented export to .dwg of multiple views/sheets Resolved an issue where monitored openings did not update when changes are made to the original object Resolved an issue that

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Civil 3D 2019: Missing Geometry Caused By Purging Styles

Published on February 8, 2019 by Director of Customer Support, Darin Green Issue: When purging styles, you notice geometry is now missing within your profile views. In this case, the issue is with crossing pipes. Cause: Within Civil 3D, users can apply styles to override crossing pipes on profiles, as shown below. However, to C3D, these styles are not directly

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AutoCAD and AutoCAD LT 32B Support Discontinuation: Next Steps

Posted on February 8, 2019 by Synergis Helpdesk Technician, Mark Lancaster On December 17th, Autodesk announced in the next release (2020 product line), AutoCAD and AutoCAD LT product line will no longer be offered for 32B operating systems. This is a global change and impacts not only subscribers, but those who still maintain a perpetual or have a student/educational license.

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Maximize Your Performance

Are you experiencing performance related issues causing your software to be unstable or time-consuming? Keeping your models clean is important and should be done on a regular basis to prevent performance issues from building. The first approach to troubleshooting performance related issues start often start with Autodesk’s Purge and Audit commands. Aside from that, here are additional options to consider.

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AutoCAD Shortcuts Guide

Posted on August 2, 2014 by Mark Lancaster, Product Support Specialist: AutoCAD pop quiz… Without looking or launching AutoCAD, do you know what the function key F8 does in AutoCAD? Hopefully you said toggle ORTHO mode on/off. If you didn’t remember, don’t panic!  AutoCAD is built with so many shortcuts and toggles; sometimes it’s hard to remember all of them. 

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How to: Upload Your Files to a Synergis FTP Site

To help customers resolve particular helpdesk issues, we often need to receive a copy of their files to do further testing. When dealing with Inventor issues, these data sets are too big to transfer via e-mail. In these cases, we usually create and FTP site where the entire data set can be uploaded securely and then retrieved by a solution

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