By Mark Lancaster Hard to believe we’re on to 2020, and soon will be looking ahead to the next Autodesk University – but I wanted to take a moment to look back at AU2019, where I was honored to be one of the presenters in the AU Community Zone/Hub Theater. My presentation was focused around breaking news regarding your Autodesk
Read moreAs we approach the end of 2019 we would like to take a moment to thank all of you for helping to make our blog so successful. We would also like to make you aware of our Helpdesk support hours over the holidays. To summarize, Synergis Helpdesk will be closed on Christmas Day (Dec. 25, 2019) and New Year’s Day
Read moreBy Mark Lancaster, Synergis Helpdesk Technician At the end of November, Autodesk issued a security advisory for their Autodesk Desktop Application –“Under certain conditions, an attacker may trick a user into downloading a malicious DLL file into the working directory of Autodesk Desktop Application (ADA). The malicious DLL file may then leverage a DLL preloading vulnerability in ADA and execute
Read moreBy Mark Lancaster, Synergis Helpdesk Technician Update (11/15/19) – There’s been a lot of discussion on the forums about this issue so we wanted to provide a bit of clarification. If you’re updating the 2020 licensing mechanism through the Autodesk Desktop App you may not realize there’s a prerequisite for the Microsoft C++ 2017 Redistributable. If you expand “show more”
Read moreBy Mark Lancaster, Synergis Helpdesk Technician If you are using AutoCAD 2020 AND Autodesk Vault, this message may pertain to you. On November 7th, Autodesk released a software update (2020.1.1) for the AutoCAD 2020 product. If you are ALSO using Autodesk Vault (2020) with your AutoCAD 2020 – please hold off on applying the 2020.1.1 update. Other users have experienced
Read moreIssue: Autodesk software and services requiring sign in (or identity-based access) will be unavailable beginning at 8:30 pm PDT on Friday, September 20, until 3:30 am GMT, Saturday, September 21). Solution: To continue to improve the resiliency and scalability of our products, Autodesk will perform a maintenance update, which will result in some services being down for approximately two hours.
Read morePosted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On August 8, 2019, Autodesk released a combo security update for the following 2017-2019 products: Autodesk Advance Steel Autodesk AutoCAD Autodesk AutoCAD Architecture Autodesk AutoCAD Electrical Autodesk AutoCAD Map 3D Autodesk AutoCAD Mechanical Autodesk AutoCAD MEP Autodesk AutoCAD P&ID Autodesk AutoCAD Plant 3D Autodesk AutoCAD LT Autodesk Civil
Read morePosted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite On or around July 15, Autodesk began updating your Autodesk Account to include a new reporting tool to allow your assigned subscription administrator to report on seat usage associated to your single-user subscription based products. This reporting tool gives you insight into when your users activate their product
Read moreUPDATED We have produced a short YouTube video by Darin Green, to more clearly explain what these changes are and who will be affected. That video can be viewed here. Please note, not ALL customers are affected by this TLS update. Please read this blog in its entirety and click the links to see EXACTLY which software and version will
Read morePosted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 9/24/19 – You can find the Autodesk Licensing Mechanism tool by clicking here. Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism. This update can be found in your Autodesk Account or Desktop App. If
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