Category Archives: MEP Systems Engineering

ACTION ALERT: Update Your Autodesk TLS to 1.2 BEFORE 8/3/19

UPDATED We have produced a short YouTube video by Darin Green, to more clearly explain what these changes are and who will be affected.  That video can be viewed here. Please note, not ALL customers are affected by this TLS update.  Please read this blog in its entirety and click the links to see EXACTLY which software and version will

Read more

Autodesk Licensing Mechanism

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism.  This update can be found in your Autodesk Account or Desktop App.  If you haven’t already applied the July 23 update that this original post pertained to,

Read more

4K Resolution in Autodesk Products

By Darin Green Recently, a large number of Autodesk users have experienced display issues with their Autodesk applications when viewing on a high-resolution display monitor. High resolution monitors can cause many applications to look a little funny or even prevent users from being able to select certain buttons and other controls due to the scaling of dialog boxes. Here is

Read more

Updating Your Network License File

Posted on November 1, 2018 by Synergis Helpdesk Technician, Mark Lancaster Autodesk Email Clarification When your multi-user subscription is renewed and you manage your Autodesk account/subscription, most likely you have seen an email like this from Autodesk:

Read more

Single-User License – Losing your license when disconnected from the Internet?

Losing your license when disconnected from the internet can happen for multiple reasons. To help prevent this, here are a few things to consider before leaving the office. Solution #1: Users not being an administrator on their machines, and/or not having full access to the following locations. C:\ProgramData\Autodesk C:\ProgramData\FLEXnet C:\Program Files\Autodesk C:\Program Files\Common Files\Autodesk Shared C:\Program Files (x86)\Autodesk C:\Program Files

Read more

Take a look at what we shared at Synergis University 2018

As we look back on last month’s Synergis University 2018, our 13th annual learning event, we are so very grateful to have the opportunity to spend the day with over 200 of our long-time valued customers, our partners at Autodesk, Leica, and Cimquest. This year’s event featured special guest speakers Ralph Schoch from Victaulic, Rob Lehman from Eastern Exterior Walls,

Read more

DWG files created in AutoCAD 2018 & 2019 are unable to be saved in previous versions of AutoCAD

Posted on April 30, 2018 by Synergis Product Support Manager, Darin Green ISSUE: With the release of the 2018 file format, users in previous versions (2017, 2016, etc.) are not able save their work even after saving the file down to an earlier file format like 2013.   REASON: When files are opened and saved in AutoCAD 2018 or 2019,

Read more
« Older Entries