Category Archives: Helpdesk Support

Helpdesk Holiday Hours

As we approach the end of 2019 we would like to take a moment to thank all of you for helping to make our blog so successful. We would also like to make you aware of our Helpdesk support hours over the holidays. To summarize, Synergis Helpdesk will be closed on Christmas Day (Dec. 25, 2019) and New Year’s Day

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Autodesk Licensing Mechanism

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 9/24/19 – You can find the Autodesk Licensing Mechanism tool by clicking here. Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism.  This update can be found in your Autodesk Account or Desktop App.  If

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4K Resolution in Autodesk Products

By Darin Green Recently, a large number of Autodesk users have experienced display issues with their Autodesk applications when viewing on a high-resolution display monitor. High resolution monitors can cause many applications to look a little funny or even prevent users from being able to select certain buttons and other controls due to the scaling of dialog boxes. Here is

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IMPORTANT – For Autodesk Inventor 2016 thru 2020 Users

Update (9/11/19) – We’re now including the 2020 version in this scope because some users are reporting content center crashes under the Windows 10 1903 version.   Update Inventor 2020 to the 2020.1 release and also ensure you have all the latest crucial Windows updates. In addition, we are providing the official link to the related Autodesk Knowledge Network article, here

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Civil 3D 2019: Missing Geometry Caused By Purging Styles

Published on February 8, 2019 by Director of Customer Support, Darin Green Issue: When purging styles, you notice geometry is now missing within your profile views. In this case, the issue is with crossing pipes. Cause: Within Civil 3D, users can apply styles to override crossing pipes on profiles, as shown below. However, to C3D, these styles are not directly

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