Category Archives: Helpdesk Support

Autodesk Licensing Mechanism

Posted by Mark Lancaster – Synergis Helpdesk Technical & Autodesk Expert Elite Updated 9/24/19 – You can find the Autodesk Licensing Mechanism tool by clicking here. Updated 8/14/19 – Yesterday, August 13, 2019, Autodesk released yet another update (version 9.2.2.2501) to the 2020 product line licensing mechanism.  This update can be found in your Autodesk Account or Desktop App.  If

Read more

4K Resolution in Autodesk Products

By Darin Green Recently, a large number of Autodesk users have experienced display issues with their Autodesk applications when viewing on a high-resolution display monitor. High resolution monitors can cause many applications to look a little funny or even prevent users from being able to select certain buttons and other controls due to the scaling of dialog boxes. Here is

Read more

IMPORTANT – For Autodesk Inventor 2016 thru 2020 Users

Update (9/11/19) – We’re now including the 2020 version in this scope because some users are reporting content center crashes under the Windows 10 1903 version.   Update Inventor 2020 to the 2020.1 release and also ensure you have all the latest crucial Windows updates. In addition, we are providing the official link to the related Autodesk Knowledge Network article, here

Read more

Civil 3D 2019: Missing Geometry Caused By Purging Styles

Published on February 8, 2019 by Director of Customer Support, Darin Green Issue: When purging styles, you notice geometry is now missing within your profile views. In this case, the issue is with crossing pipes. Cause: Within Civil 3D, users can apply styles to override crossing pipes on profiles, as shown below. However, to C3D, these styles are not directly

Read more

AutoCAD and AutoCAD LT 32B Support Discontinuation: Next Steps

Posted on February 8, 2019 by Synergis Helpdesk Technician, Mark Lancaster On December 17th, Autodesk announced in the next release (2020 product line), AutoCAD and AutoCAD LT product line will no longer be offered for 32B operating systems. This is a global change and impacts not only subscribers, but those who still maintain a perpetual or have a student/educational license.

Read more