Category Archives: Education

Updating Your Network License File

Posted on November 1, 2018 by Synergis Helpdesk Technician, Mark Lancaster Autodesk Email Clarification When your multi-user subscription is renewed and you manage your Autodesk account/subscription, most likely you have seen an email like this from Autodesk:

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Single-User License – Losing your license when disconnected from the Internet?

Losing your license when disconnected from the internet can happen for multiple reasons. To help prevent this, here are a few things to consider before leaving the office. Solution #1: Users not being an administrator on their machines, and/or not having full access to the following locations. C:\ProgramData\Autodesk C:\ProgramData\FLEXnet C:\Program Files\Autodesk C:\Program Files\Common Files\Autodesk Shared C:\Program Files (x86)\Autodesk C:\Program Files

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Upcoming Training Classes: Revit Architecture/Revit LT Essentials & AutoCAD Advanced

Whether you’re looking to build your skills or ready to take the next leap in your career, our comprehensive Autodesk training classes will help you succeed with the latest industry knowledge. Check out two of our upcoming classes highlighted below. Autodesk Revit Architecture/Revit LT Essentials Date: July 23-25 Time: 8:30 AM – 4:30 PM Location: Manheim, PA PDH Credit Hours:

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Take a look at what we shared at Synergis University 2018

As we look back on last month’s Synergis University 2018, our 13th annual learning event, we are so very grateful to have the opportunity to spend the day with over 200 of our long-time valued customers, our partners at Autodesk, Leica, and Cimquest. This year’s event featured special guest speakers Ralph Schoch from Victaulic, Rob Lehman from Eastern Exterior Walls,

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What’s new for Collection Licenses?

We have had quite a few questions on the installation and licensing of Industry Collections. Here are the details. Requirements: Must have a 2019 license file License manager version 11.14.1.3 Old process New process The restriction for using 2 products concurrently has been removed. Customers can now use as many products concurrently within the collection Using additional licenses for each

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Synergis University is 2 weeks away

Still not sure if you should attend SU18? Here are 5 reasons to register now:  1. Learn today, put into practice the day you get back to work: Almost 40 content-rich sessions. Learn features you didn’t know existed; hear about trends, workflows, and collaboration; learn more about the solutions you already have; or do all three! 2. Talk with and

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DWG files created in AutoCAD 2018 & 2019 are unable to be saved in previous versions of AutoCAD

Posted on April 30, 2018 by Synergis Product Support Manager, Darin Green ISSUE: With the release of the 2018 file format, users in previous versions (2017, 2016, etc.) are not able save their work even after saving the file down to an earlier file format like 2013.   REASON: When files are opened and saved in AutoCAD 2018 or 2019,

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HP Printers Stopped Working?

Posted on February 26, 2018 by Synergis Product Support Manager, Darin Green After Windows 10 updates, we’re hearing that customers are experiencing issues with plotting to their HP devices. These issues are cause by the drivers and Windows which prevent the AutoCAD based applications from plotting. To get around this issue, it’s suggested you install the generic HP drivers for the

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Synergis University: An Entire Day Dedicated to Helping you Stay Ahead.

Synergis University is the region’s largest Autodesk Learning Event and our chance to bring customers together with the Synergis team, Autodesk product team members, and other industry experts so we can help you get ahead, and stay ahead with Autodesk Solutions. The day will feature sessions to learn about industry best practices, new features, and tips and tricks for the

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RIP: Autodesk Virtual Agent

Posted on January 18, 2018 by Synergis Product Support Specialist, Mark Lancaster The clock is ticking down for the (original) Autodesk Virtual Agent.   At the end of Jan 2018, Autodesk will be retiring the famous Autodesk Virtual Agent.  This interface was useful to many Autodesk users in assisting them in electronically download their Autodesk software. Although I’m sad to see

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