Vault Thin Client: Issues Downloading File Based on the Browser Being Used

Posted on April 7, 2015 by Mark Lancaster, Product Support Specialist:

Issues related to downloading file based on the browser being used

In the past couple of weeks I have received two help desk cases about issues related to downloading files through the Vault Thin (web) Client. The first case, the user reported the name of the file was being truncated and the file extension was also lost and in the other case, this error appeared when the user tried to download a file.

vaultthin

When I started researching the first case, I ended up duplicating the same issue when the file name had a space in it. For example, “MY INVENTOR.ipt” would be downloaded as “MY”.

So I started digging around, asking some questions and I finally discovered this issue is just related to using Mozilla Firefox. If the same file is downloaded through IE or Chrome there’s no issue. It appears this issue has been around for a few years (in regards to Firefox) and in one article I came across, someone reported there is no (Mozilla) plan to fix it.

So when the second case arrived, my first reaction was “I’m wondering if this issue was also related to a certain browser?Sure enough it was…

When I researched the message I found numerous hits related to this message when Chrome was used to download files that had commas present in the file name. To confirm my suspicion, I created a file in Vault that contained a comma in its name. When I used Chrome to access the Vault Thin Client and download my test file, the same error message appeared. If I repeated the process using IE or Firefox, I was able to download the file with no issue. When I checked back with the customer, they also confirmed Chrome was being used.

Although I’m not providing this article to persuade you to use another browser for the Vault Thin Client, at this point I just wanted to share with you how your (Vault) file naming convention could impact the downloading operation based on the browser being used for the Thin Client.

Until next time…

Mark L.

mark_lancaster_MG_0355 croppedMark Lancaster is a Product Support Specialist on our Helpdesk team working to support customers to create data-rich designs and efficient workflows.  Mark’s most previous experience is as the CAD Design Manager of Pall Corporation, one of our long time customers.  In that position, he was responsible for workstation optimization and design management, established uniform standards for the local and global offices, and developed global systems to control and manage their design data.

Have a question for Mark or any of our technical staff? Contact us, visit the Synergis website or subscribe to our blog.

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